FAQs

Instocks will be shipped in 1-7 business days during non-peak period.

For Preorder items please refer to their individual item description for the estimated dispatch date.

If you have both instocks + preorders in a single receipt, they will only be shipped when every item on the list are ready.

During busier periods when there are more orders coming in it might get delayed a little, thank you for the patience in advance as we work to get your package out as soon as possible without errors!

You may refer to the Shipping Info page here (click here).

Kindly take note that these timings may be subjected to unexpected delays during busier seasons (eg. holidays).

Yes as long as your country is receiving packages from Singapore!

If you are unable to checkout normally for shipment via regular shipping you can contact us through the message form to see if there's courier options.

We recommend first checking possible locations of where the parcel could be left at (ie. front door, mailroom, etc.) and with other people living in the same household to see if the parcel was collected!

If the parcel is still missing you can contact your local post office to check with them (for orders outside of Singapore) to see if there's mistakes with the tracking.

We cannot be responsible for packages stolen from mailbox/front door/etc. after confirmed delivery due to non-collection :/

If you reside outside of Singapore custom fees may be imposed on your parcel depending on your country's regulations after shipment!

The customer is to be responsible for any custom fees incurred, we recommend checking up on the guidelines for your country if unsure.

Should the parcel be returned back to us due to unpaid fees we can only offer a refund excluding shipping fees that were paid.

Please contact us as soon as possible via the contact form or email. Once the order has been shipped out we're unable to do anything :(

Please attach pictures of the order you received and send us an email at thecinffee@gmail.com! We will get back to you with a solution as soon as possible.

Instock purchases can be cancelled as long as they haven't been shipped, once they are collected by the postal service it's non-cancelable!

Preorder items can only be cancelled during the preorder period stated (ie. 1 May to 10 May).

Kindly check the returns and refunds page for more information.

Of course! I'll sign on the back by default but if you wish for the print to be signed in front do let me know.

Kindly fill in the notes section with this remark before checking out.